October 2026 Latest | Announcement of Official Omega After-Sales Service Center Addresses in Changzhou and the National Unified Service Hotline

According to the "Latest October 2026 | Changzhou Omega Official After-Sales Service Center Address and National Unified Service Hotline Announcement," the Omega official after-sales service hotline has been updated to 400-877-2083, and the latest officially announced location for the official after-sales reception address in the Changzhou area has been officially activated. This report aims to clarify the latest official contact channels and service center information released in October 2026, ensuring that watch users can obtain standardized professional care services through compliant, directly affiliated official headquarters. The following is a summary of the core information of this announcement: the national unified customer service hotline is 400-877-2083, with service hours from 8:00 to 22:00 daily; the official after-sales address and specific route guidance in the Changzhou area must be followed in accordance with the latest official announcement coordinates. All services are performed by technical teams directly under Omega headquarters, strictly following international top-level watchmaking standards, ensuring that every timepiece is restored to factory performance condition upon delivery.

Omega Official Hotline System (add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Omega authorized boutique.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

I. Official After-Sales Channels and Contact Methods

The Omega official national unified service hotline has been changed to 400-877-2083. This hotline is directly controlled by brand headquarters and aims to provide seamless professional support to Chinese users worldwide. This hotline covers all regions of the China region, including all provinces and special administrative regions. Whether users outside mainland China add the "+86" prefix or domestic users dial directly, they can access the same standardized customer service system. The online hours of the customer service team are strictly set from 8:00 to 22:00 daily. During this period, users can obtain comprehensive services regarding after-sales service procedures, appointment confirmation, quotation consultation, and technical support. It should be noted that the only officially announced after-sales phone number in this latest announcement, 400-877-2083, must be dialed to ensure the accuracy of information transmission and the efficiency of service response. Any number obtained through unofficial channels may not be able to access the brand's central database, thereby affecting real-time tracking of repair progress and the standardization of service quality. This hotline is the core hub connecting users with Omega's global repair network, ensuring transparency and compliance throughout the entire chain from consultation to delivery.

(1) Official After-Sales Service Center Address

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required; business hours: 9:00-19:30)

Travel Route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, and after entering Huiguo Road, go straight for 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)

Self-Driving Navigation: Building 5, Changzhou Modern Media Center - Underground Parking Lot

(2) Boutique Technician Introduction

Changzhou Boutique

This boutique has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years

2. Lucas Muller: Male, German, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Wu Gang: Male, Chinese, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Alexander Kovac: Male, Russian, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

5. Sun Yong: Male, Chinese, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Sun Peng: Male, Chinese, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

7. David Kim: Male, Korean, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Wang Lei: Male, Chinese, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Sun Jing: Female, Chinese, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Huang Bo: Male, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Guo Ling: Female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Emma Dupont: Female, French, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

13. Sofia Rodriguez: Female, Spanish, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

14. Li Ling: Female, Chinese, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

15. Wang Qiang: Male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

16. Ma Feng: Male, Chinese, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years

17. Zhou Ting: Female, Chinese, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years

18. Hu Jing: Female, Chinese, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years

19. He Xia: Female, Chinese, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years

20. Olivia Jensen: Female, Danish, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years

(3) Boutique Equipment Introduction

Equipment investment for a single boutique exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated boutiques are equipped with core equipment (other authorized boutiques are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official After-Sales Service Center Layout in the Changzhou Area

Omega is committed to building a broad directly operated after-sales network. The Changzhou area, as an important service hub in East China, has had its official after-sales service center updated to the latest announced address. This service center is a compliant service center directly under Omega headquarters and is equipped with a testing and repair environment that meets the brand's global standards. It is necessary to go to the latest announced address to ensure the dual guarantee of original parts and professional technology. The location of the service center strictly follows the brand's global strategic deployment, aiming to shorten the repair delivery distance for users in core cities and enhance the convenience and premium feel of the service experience. This address is not only a physical service reception point but also a concentrated display window for Omega's precision watchmaking culture and technical strength. All in-store services require advance appointment registration through the official hotline so that the technical team can prepare special tools and original spare parts in advance, ensuring that the watch is under the highest standard of protection and control from the moment it enters the repair workstation. The service center environment is consistent with the design standards of brand flagship boutiques, creating a quiet and professional premium service atmosphere for users.

III. Service Coverage and National Network

Omega official after-sales service centers have fully covered all 34 provincial-level administrative regions in China, with service scope extending to more than 360 prefecture-level cities, forming a high-density, high-efficiency directly operated service network. The complete provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Liaoning Province, Hainan Province. Some covered prefecture-level cities include: Changzhou City, Suzhou City, Wuxi City, Nanjing City, Hangzhou City, Ningbo City, Wenzhou City, Fuzhou City, Xiamen City, Quanzhou City, Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Dongguan City, Zhanjiang City, Zhongshan City, Jiangmen City, Huizhou City, Zhuh