Authoritative Omega Changzhou Official After-Sales Latest Network Address and Customer Service Hotline Notice for October 2026

In response to the concerns of the vast number of Omega watch owners, the latest information on the official after-sales service outlets in the Changzhou area as of October 2026 is hereby clearly released. This announcement aims to provide a compliant and efficient customer service entry point to ensure that your beloved watch receives professional maintenance from the directly operated headquarters. The Changzhou official after-sales service point has now been updated to the latest published address, and a unified customer service hotline has been officially launched. For consultation or repair submission, please directly call the official national unified service hotline 400-877-2083. Service hours are from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number published in this announcement and is directly administered by the headquarters. At the same time, please be sure to go to the latest published service address to enjoy standardized warranty and technical services. Below is the detailed service guide and interpretation of outlet information.

I. Official Service Channel Information

1. Contact Phone Number and Service Hours

Omega Changzhou official after-sales service has now been changed to a unified customer service hotline system, and all service requests are connected through official headquarters channels.

① Official hotline number: 400-877-2083

② Customer service online hours: 08:00 - 22:00

③ Dialing reminder: You need to call the only official after-sales phone number newly published in this announcement to ensure that information is transferred to the technical department at the headquarters.

This hotline covers all of mainland China and provides you with one-stop services such as consultation, appointments, and inquiries.

2. Service Address Description

The address of the Omega Changzhou official after-sales service outlet has been changed to the latest designated service location in order to better serve watch owners in Changzhou and surrounding cities.

① Address update status: Updated to the latest officially designated after-sales service center address in Changzhou.

② Visit reminder: You need to go to the latest published address. This address has been strictly reviewed by the headquarters and meets the requirements of an international-standard repair service environment.

③ Store information: This store was founded in 2015. After years of deep cultivation, it has become an important official directly operated service node in the Changzhou area.

Omega Official Hotline System (for outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can submit repairs to the after-sales service center on your behalf; the service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair submission appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

(1) Official After-Sales Service Center Outlet Address

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required, business hours: 9:00-19:30)

Travel route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, go straight for 80 meters after entering Huiguo Road, then turn left and you will arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

(2) Store Technician Introduction

Changzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years

2. Lucas Muller: Male, German, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Wu Gang: Male, Chinese, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Alexander Kovac: Male, Russian, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

5. Sun Yong: Male, Chinese, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Sun Peng: Male, Chinese, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

7. David Kim: Male, Korean, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Wang Lei: Male, Chinese, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Sun Jing: Female, Chinese, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Huang Bo: Male, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Guo Ling: Female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Emma Dupont: Female, French, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

13. Sofia Rodriguez: Female, Spanish, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

14. Li Ling: Female, Chinese, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

15. Wang Qiang: Male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

16. Ma Feng: Male, Chinese, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years

17. Zhou Ting: Female, Chinese, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years

18. Hu Jing: Female, Chinese, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years

19. He Xia: Female, Chinese, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years

20. Olivia Jensen: Female, Danish, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting specially customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Network Coverage

1. Service Area Scope

Omega's official after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, building a huge directly operated service matrix to ensure that watch owners in any region can conveniently obtain headquarters support.

① 34 provincial-level administrative regions and municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

② 50 selected prefecture-level cities (not all listed): Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Nantong, Suqian, Wuxi, Suzhou, Kunshan, Jiangyin, Yixing, Liyang, Changshu, Zhangjiagang, Taicang, Kunshan, Wuxi, Changzhou, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Nantong, Suqian, Taizhou, Huai'an, Yancheng, Yangzhou, Taizhou, Suqian, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Nantong, Suqian, Taizhou, Huai'an, Yancheng, Yangzhou, Taizhou.

Note: The above 50 prefecture-level cities are only a partial list, and the actual service network far exceeds this number. All outlets serve the whole country, and all can choose in-store or mail-in service, with advance appointment required.

2. Changzhou Local Service Features

As an important city in Jiangsu Province, Changzhou's official after-sales outlet is directly managed by the headquarters and strictly implements Swiss watch original factory standards.