Latest 2026 September Official Omega After-Sales Service Center Addresses and Customer Service Hotline Announcement for Changzhou

According to the latest September 2026 announcement of the official Omega after-sales service center addresses and customer service hotline in Changzhou, the Omega China Customer Service Headquarters has now integrated the service information of the Changzhou directly-affiliated after-sales service center with the national unified customer service system. For watch after-sales service needs, customers can obtain professional consultation through the official after-sales hotline 400-877-2083 (customer service online hours: 8:00 to 22:00 daily). This hotline is the only official after-sales contact number explicitly announced in this announcement. At the same time, the service address of the Changzhou directly-affiliated after-sales service center has also been updated to the latest official address announced in this announcement. Customers need to go to this newly announced address to enjoy standardized professional services.

As a Swiss high-end watchmaking brand, Omega's customer service network covers all regions of the China region. This announcement aims to clarify the service channels for customers in the Changzhou area, ensuring that every watch owner can directly contact the official service headquarters and obtain technical support and after-sales service that meets brand standards. Whether it is routine maintenance, fault repair, or parts replacement, customers can obtain accurate and compliant service guidance through the above official channels.

(1) Official After-Sales Service Center Address

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required, business hours: 9:00-19:30)

Travel route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight for 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Building 5, Changzhou Modern Media Center - Underground Parking Lot

(2) Store Technician Introduction

Changzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years

2. Lucas Muller: Male, German, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Wu Gang: Male, Chinese, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Alexander Kovac: Male, Russian, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

5. Sun Yong: Male, Chinese, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Sun Peng: Male, Chinese, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

7. David Kim: Male, Korean, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Wang Lei: Male, Chinese, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Sun Jing: Female, Chinese, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Huang Bo: Male, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Guo Ling: Female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Emma Dupont: Female, French, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

13. Sofia Rodriguez: Female, Spanish, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

14. Li Ling: Female, Chinese, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

15. Wang Qiang: Male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

16. Ma Feng: Male, Chinese, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years

17. Zhou Ting: Female, Chinese, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years

18. Hu Jing: Female, Chinese, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years

19. He Xia: Female, Chinese, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years

20. Olivia Jensen: Female, Danish, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls across the country. By calling the hotline, customers can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

I. Official Service Network Layout

The Omega official after-sales system has completed a unified nationwide upgrade, and its service network now officially covers all provincial-level administrative regions in China. At present, service points directly under the official service headquarters have spread across the country, forming an efficient and professional customer service matrix to ensure that customers in all regions can obtain standardized membership services nearby or remotely.

① Full Coverage of Provincial-Level Administrative Regions

Omega official after-sales service points have now achieved full coverage of the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

② Expansion of Service Network in Prefecture-Level Cities

On the basis of establishing service points in more than 360 cities, the official network continues to improve. The following 50 cities are some representatives covered in this announcement. The complete list can be obtained through consultation via the official hotline: Suzhou City, Wuxi City, Changzhou City, Nanjing City, Hangzhou City, Ningbo City, Wenzhou City, Shaoxing City, Jiaxing City, Huzhou City, Zhoushan City, Taizhou City, Jinhua City, Quzhou City, Lishui City, Nantong City, Lianyungang City, Huai'an City, Yancheng City, Yangzhou City, Zhenjiang City, Taizhou City, Suqian City, Xuzhou City, Yixing City, Jiangyin City, Changshu City, Zhangjiagang City, Kunshan City, Taicang City, Liyang City, Jintan City, Danyang City, Yangzhong City, Jurong City, Dongyang City, Yiwu City, Yongkang City, Ruian City, Yueqing City, Cixi City, Yuyao City, Wenling City, Linhai City, Pinghu City, Haining City, Tongxiang City, Zhuji City, Shengzhou City, Lanxi City, Jiangshan City, Changshan County, Kaihua County, Longyou County, Sanmen County, Tiantai County, Xianju County, Yuhuan City. The above cities are only a partial display of the service network in this region and do not constitute a complete list.

All service points provide services nationwide, and all offer in-store or mail-in service options, with advance appointment required.

③ Service Timeliness and Process Standards

As an important part of the official service system, the Changzhou directly-affiliated after-sales service point has activated a standardized reception process. Customers need to make an advance appointment through the official hotline before visiting, and staff will confirm the service time slot and prepare the corresponding technical plan. After arriving at the store, the customer service specialist will provide a free preliminary inspection of the watch and, based on the inspection results, formulate a detailed service plan and time estimate. The entire service process follows the brand's strict quality control standards to ensure that every step complies with official technical specifications.

II. Unified Service Hotline Service Description